Terms and Conditions
*Last Updated: 26th January 2025*
These Terms and Conditions ("Terms") govern your use of our website paintpotbabies.com (the "Site") and any orders you place through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.
### 1. *Eligibility*
You must be at least 18 years old to place an order on our Site. By placing an order, you represent and warrant that you meet this eligibility requirement.
### 2. *Product Information*
We strive to provide accurate descriptions of our products, including images, specifications, and pricing. However, we do not guarantee that all product descriptions or other content are accurate, complete, or error-free. If a product you receive is not as described, your sole remedy is to return it in accordance with our Refund Policy.
### 3. *Pricing and Payment*
- All prices listed on the Site are in GBP.
- We reserve the right to change prices at any time without notice. The price applicable to your order will be the price displayed at the time of your order confirmation.
- Payment must be made in full at the time of order placement. We accept various payment methods, including credit/debit cards and PayPal.
### 4. *Order Confirmation*
Once you place an order, you will receive an order confirmation via email. This confirmation does not guarantee the acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability or errors in pricing.
### 5. *Shipping and Delivery*
- Shipping costs will be calculated at checkout and added to your order total.
- We aim to process and ship orders promptly. However, we are not responsible for delays caused by shipping carriers or factors beyond our control.
- Risk of loss and title for items purchased from our Site pass to you upon delivery to the shipping carrier.
### 6. *Returns and Refunds*
Please refer to our Refund Policy for details on returns, exchanges, and refunds.
Refund Policy
Please read our refund policy carefully:
1. *Cooling-Off Period*: Under UK law, you have the right to cancel your order within 14 days of receiving your doll for a full refund. To initiate a return, please notify us via email at paintpotbabies@gmail.com within this period.
2. *Condition of Returned Items*: To be eligible for a refund, the doll must be returned in its original condition, unused, and with all original packaging and paperwork included. We reserve the right to refuse a refund if the item is not in its original condition.
3. *Return Shipping Costs*: The buyer is responsible for any return shipping costs unless the item is faulty or not as described. We recommend using a tracked shipping method to ensure the item is returned safely.
4. *Faulty or Incorrect Items*: If you receive a faulty or incorrect item, please contact us within 48 hours of receipt. We will arrange for a refund including any shipping costs incurred.
5. *Processing Time*: Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method used at the time of purchase.
6. *Contact Information*: For any refund requests or inquiries, please contact us using the form provided.
In-Person Collection Policy
If you choose to collect your reborn doll in person, please note the following:
You will have the opportunity to inspect the doll before taking it home.
Once the doll has been collected and accepted in person, the sale is considered final.
As this is not a distance sale, the 14-day cooling-off period under the Consumer Contracts Regulations does not apply.
We do not accept returns, refunds, or exchanges for dolls collected in person unless the item is proven to be faulty or not as described at the time of collection.
Please ensure you are completely satisfied with your doll before taking it home. By accepting the doll at the time of collection, you agree that it meets your expectations and is in satisfactory condition.